Users rarely experience any problems with our systems. But if something does go wrong, we act fast to get to the bottom of it and find a solution.

Benjamin Benitsch
aixACCT Systems

Support & Service

For over 20 years, we have been producing high-tech systems that deliver innovation and value for customers. As a technological pioneer in a niche market, we ensure the best possible support and service.

A reliable partner

Our aim is to make you and all our customers as happy as possible. As your reliable partner, we want to make sure that products from aixACCT Systems deliver the best possible availability, durability and user-friendliness.

We are proud of the praise we receive from customers for our fast reaction times and the reliable way we help solve their problems. And we are here for you too. We can help you with any problems you experience with our systems or devices, and can provide quick and simple answers to your questions.

This is what we offer:

  • Do you need help? Our support team is here for you and will generally answer your email within 24 hours:

  • If you need help fast, our remote support service provides a quick technical response online. This will often be enough to make a visit from one of our specialists unnecessary.

    But our online support can do much more than just troubleshooting. We can lend a helping hand with online training and commissioning, as well answering questions related to operating our systems.

    This also helps keep your devices up and running despite the travel restrictions caused by the pandemic.

    Online support requires the following:

    • We need you to be ready to help us with troubleshooting via phone or Teams
    • We need an internet connection to your system

    We would be happy to help you in all further steps!

  • Do you have any questions regarding system handling, measurement types and results? Then write to us at

    Do you need some more support with your material or evaluating your test? Then maybe our consulting service can help.